Concept and Design of Electronic Performance Support System in Industrial Maintenance Work

The concept of HUB Maintenance is a platform application for work performance enhancement that stores and retrieves explicit and tacit knowledge anytime and anywhere. The system provides an environment in which on-site workers can solve their problems themselves; if needed, they can call an appropriate assistant and receive expert advice or coordination from remotely-connected web browsers. This system also provides opportunities to extract tacit knowledge from experts and store tips, know-how, or advice in databases. Providing such a collaborative environment effectively promotes knowledge transfer. This system can be applied to many categories of business and industry, including remote healthcare, warehousing, or building maintenance. The system’s framework can also be extended to various purposes combined with other software or hardware.